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Privacy Policy

Effective Date: 24 October 2023

This Privacy Policy ("Policy") is provided by Holiday Swap ("we," "our," or "us"), and we are committed to respecting and protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR). This Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our website, mobile application, and related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Policy.

  • Information We Collect

  • We may collect the following types of information when you use our Services:

1.1 Personal Information:
  • Contact Information: such as your name, email address, phone number, and mailing address.

  • Account Information: including your username and password for your Holiday Swap account.

  • Profile Information: information you provide in your user profile, such as your profile picture, gender, and location.

1.2. Usage Information:
  • Usage Data: information about your interactions with our Services, including your search and booking history, reviews, and preferences.

  • Usage Data: information about your interactions with our Services, including your search and booking history, reviews, and preferences.

1.3. Transaction Information:
  • Details about transactions you carry out through our Services, such as bookings and payment details. Please note that we do not store your payment card information.

1.4 Communications:

Correspondence you send to us, including inquiries, feedback, and support requests.

1.5. User-Generated Content:
  • Any content you create and share on our platform, including reviews and messages to other users.

  • How We Use Your Information

    We use your personal information for various purposes, including but not limited to:

2.1. Providing and Improving Services:
  • To operate, maintain, and enhance our Services.

  • To personalise your user experience and optimise the content and features you see.

  • To respond to your inquiries and provide customer support.

2.2. Marketing and Communication:
  • To send you updates, newsletters, promotional offers, and information about our Services.

  • To inform you about changes to our Services or this Policy.

2.3. Legal Compliance:
  • To comply with applicable laws and regulations.

  • To protect our legal rights and interests.

2.4. Security and Fraud Prevention:
  • To detect, prevent, and address security breaches and fraudulent activities.

  • Sharing of Your Information

    We may share your information in the following circumstances:

3.1. With Service Providers:
  • We may share your data with third-party service providers that help us operate and improve our Services.

3.2. With Other Users:
  • Information you share through our Services may be visible to other users, such as your profile information and user-generated content.

3.3. With Legal Authorities:
  • We may share your information to comply with legal obligations or protect our rights and interests.

  • Your Privacy Choices

4.1. Access and Update:
  • You can access and update your personal information in your account settings.

4.2. Communication Preferences:
  • You can manage your communication preferences by adjusting your notification settings.

4.3. Data Deletion:
  • You can request the deletion of your account and personal information, subject to legal obligations and legitimate business interests.

  • Data Security

    We take measures to safeguard your information from unauthorised access, disclosure, and alteration. However, no data transmission over the internet or storage system is 100% secure. Therefore, we cannot guarantee absolute security.

  • GDPR Compliance

    For individuals in the European Union (EU), we process your personal information in compliance with the General Data Protection Regulation (GDPR). You have certain rights regarding your personal data, including the right to access, rectify, erase, or port your data. To exercise these rights or for any GDPR-related inquiries, please contact us using the information provided below.

  • Contact Us

    If you have questions, concerns, or requests related to this Privacy Policy, please contact us

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Please review this Policy periodically for updates.

Thank you for trusting Holiday Swap with your personal information.